"Everyone has been really helpful, such as Helen, from the sales office. She explained everything well to us as we were first time buyers. Mark, the assistant site manager, did the demonstration with us, and he was brilliant. He still checks in to make sure we are okay now. Carly did the one-week visit, and she was really responsive and efficient. Everything is getting looked at".

"It was just the process. It was quite easy. I had bought a few new builds before, but this time they were quite easy to deal with. There was no drama, whereas usually there is something. It was quite a painless procedure."

"I did a part exchange on my flat and they offered me a really good price for it. It has made the process so much easier for me; this was the biggest positive we had".

"It has been really good and plain-sailing. We are a family with a newborn baby and a dog, so this has been really handy. The part-exchange was really, really useful. We didn't have to put our house up for sale. It made the whole process a lot easier. Moving into a new build is a fresh start. You only have to move in. You don't have to worry about anything. The staff, such as the salesperson and the building manager, were really helpful as well."

"The site team have been in regular contact and have been really helpful".

"The sales team has been amazing and so helpful. They are always welcoming and friendly when we go to their office". 

"We received feedback from friends who purchased properties on other developments, so we went for it. The offers were really attractive for someone to get up the ladder. We went through a part exchange, so they were helpful".

"The salesperson, Emma, has been very helpful right from the beginning. We had a few issues, but she met us and took care everything. She kept us updated so we remained calm".

"They dealt with any issues that we had after we moved in very quickly. We didn't have to wait for a long time, and the whole experience has been very positive so far".

"We were very happy with the whole process. The staff approach, from sales through to completion, was really good; that was the most positive aspect.

The only negative aspect was on the day we moved in; we'd paid for them to fit carpets in advance, and it would be good for them to provide floor covers because of the muck and debris on the road. Apart from that, we felt like valued customers throughout.

The whole process was very good, and we are really pleased with the house. Some remedial work was very well handled, and they picked that up before we did. We had a professional snagging report done on Sunday, and we've not had the report back yet, so we've not had any snagging done yet, but we don't anticipate any problems".

"The support from the customer service team was excellent".

"The whole process was successful; I can't fault them. I have been in for three to four weeks, and all the faults have been rectified quickly."

"The site manager Francis has been really good. Any problems we have had have been sorted out really well. He is really pro-active."

"The moment we started looking at them, specifically the sales team, as they spent ages with us. They knew we weren't necessarily ready to buy with them but they spent time with us and we were able to figure out what we wanted. The customer service was fabulous from start to finish".

"I wasn't looking to from buying here, but then we went online, and a saleslady phoned me and asked if I would I like to come down and view the home. When we got there, we loved the design and went for it. We are very happy with them. The service was good as well".