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All Regions:
Please use in emergencies only. Before reporting an emergency, please make sure it is not caused by a general supply failure in your area
The following situations count as emergencies:
- Complete failure of the heating or hot water systems*
- A water leak that can't be stopped
- Complete failure of the electrics*
- Flooding caused by blocked drain threatening to enter the home
- Lock failure on an external door or ground floor window causing a loss of security
- Failure of the alarm system
- Gas leak. Where you suspect there is a gas leak you should contact your National Gas Emergency Service
- Roof leaks. If this is caused by a serious storm, you should call your buildings insurance company in the first instance. Please note though, that health and safety regulations prevent work from being done on the roof during bad weather
*Before reporting these emergencies, please make sure they're not caused by a general supply failure in your area