Miller Homes receives 5 star rating for customer satisfaction

We are delighted to share that the Home Builders Federation (HBF) has awarded Miller Homes its maximum five-star rating for customer satisfaction for the 14th time in 15 years, following the results of its annual New Homes Customer Satisfaction Survey, which collects feedback from new homeowners across the country.

The industry-wide survey found that overall, 93% of new build home buyers would ‘recommend their builder to a friend’, the fifth successive year that the industry has upheld a score of 90% or above. Miller Homes surpassed the industry average score for 2026, with a score of 94.9%, based on surveys submitted by Miller Homes and St. Modwen Homes customers.

In 2026, for the first time, star ratings were based on customer responses to both eight-week and nine-month surveys in key areas related to the quality of their home and the service they received, providing a more comprehensive reflection of buyer experiences while continuing to drive improved outcomes across the industry.

Stewart Lynes, Chief Executive Officer at Miller Homes, said: “We are incredibly proud to have retained our 5-star rating from the HBF, receiving fantastic feedback from both Miller Homes and St. Modwen Homes customers. We continually strive to deliver the best possible experience for our customers, and I would like to thank all our teams across the UK for their steadfast commitment to providing excellent customer service at every stage of the new home journey.”

“We welcome the inclusion of the nine-month customer satisfaction survey in this year’s ratings, and we are delighted that our customers continue to rate the quality of their homes and the service they receive as 5-star throughout this extended period.”

The survey also found that overall, 90% of UK home buyers were satisfied with the quality of their home and the service provided by their builder during the buying process, while 88% were happy with the service provided after they moved in. These figures reflect the industry’s ongoing commitment to delivering a smooth customer experience and ensuring customers are well-informed throughout their home-buying experience.

The New Homes Customer Satisfaction Survey is sent to purchasers of new build homes eight weeks after they move in, followed by a second survey once they have been in their new home for nine months. Survey results are published annually by the HBF in March.