Our commitment to our customers
Our aim is to provide world-class service for all our customers. The Charter sets out our commitment to excellence. It provides a clear guide to the procedures we will follow and the information we will provide as you go through the home-buying process.
Our reputation is very valuable to us and it is based on the quality of our customer service as well as that of our homes. Our staff fully understand their responsibilities in their dealings with you. We hope customers will read and take the Charter seriously, because it’s something we take very seriously ourselves.
(Download a pdf version of the Charter)
In all our dealings with you, whenever we meet and whatever we do, you’ll experience our Customer Charter in action. We hope this works for you. If you find otherwise, then we hope you’ll let us know so we can put things right. Details on how we would deal with any issues or complaints can be found below.