Miller Homes Careers: Customer Services Inspection Manager

Customer Services Inspection Manager

Salary: £Competitive
Location: Glasgow
Posting date: 13 May 2025

About the role

Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.

We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our Scotland West region

You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place.

You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector shall be essential.

You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills are needed to undertake this role, and a strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
…………….

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

Unfortunately, due to the high volume of applications, only successful candidates will be contacted.

(No Agencies Please)

Apply for this position

Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.

Please complete the application form below, and select "Submit" when you have finished

Please note - the form fields marked with an asterisk (*) must be completed in order for your application to be processed correctly.

Your details

First name *
Last name *
Address *

Email *
Telephone *

Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) *:

Upload CV

Please ensure your document is a Microsoft Word Document with file extension .doc or .docx

Equal Opportunities Ethnic Monitoring

Please ensure that you complete this section fully in order for your application to be processed correctly.

Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section.

This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality).

Ethnic Origin *

D.O.B * [dd/mm/yyyy] Gender *

Disabled *

Nationality / citizenship *

Recruitment Privacy Notice

Please click here to read the Miller Homes Recruitment Privacy Notice