About the role
6 Month Fixed Term Contract Customer Services Data Analyst
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a 6 Month Fixed Term Contract Customer Services Data Analyst to join the Customer Services team based in our Glasgow Office working on a hybrid basis and reporting to the Divisional Customer Services Director (Scotland and North-East)
The successful candidate will be responsible for supporting the management and development of Customer Services reporting including liaising with relevant subject matter experts for key systems.
Key Responsibilities
- Assist in the maintenance & development of the current reporting suite used within the Customer Services department.
- Assist in the life cycle process for all Customer Services/quality reporting tools within Miller Homes including development and support.
- Assist with projects to improve processes and support key functions within the business.
- Assist in business analysis, opportunity identification & requirements gathering for the Business Applications.
- Develop and maintain a documentation structure for the current reporting processes.
- Work closely with the Divisional Customer Services Director and system leads.
- Assess complex issues involving our information systems to produce innovative solutions.
- Liaise with key internal and external stakeholders from Customer Services, I.T. and other departments around the business.
Knowledge, Experience and Qualification
- Degree qualification in Maths, Computer Science, or similar numerate discipline or as a minimum must be qualified by relevant experience.
- Experience with using and / or developing business intelligence dashboards/reports.
- Experience in data analysis, process mapping with the ability to produce business proposals.
- Experience of collating data from multiple disparate sources into a consolidated data model.
- Expert knowledge of Microsoft office in particular Excel including knowledge of advanced calculation functions and macros.
- Knowledge of SQL may be advantageous (moderate-advanced user is desirable).
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How to apply
Please submit your CV and covering letter, including details of your current salary and notice period.
Closing Date: Monday 24th June. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
(No Agencies Please)