About the role
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a Customer Services Inspection Manager to manage customer remedial works and join our Customer Services Team based in our Edinburgh Office (West Edinburgh – Lochside View), reporting to the Regional Customer Services Manager.
You will be responsible for carrying out Client Inspection works for the Customer Service/Production Teams as required, identifying any necessary remedial works across the relevant Miller Homes Developments, ensuring the on-going maintenance of all homes post completion within the NHBC 2-year warranty period. You will maintain close relationships/manage our team of Customer Services Technicians and/or Contractors ensuring works are booked in and completed in line with our processes and procedures, within the timescales agreed and in accordance with our service level agreements. You will also be required to assist/support with the management of customer works on specific developments, that require additional support.
You will also liaise with the NHBC regarding technical requirements and attend Section 2 Resolution/ Section 3 Insurance backed claim meetings as and when required.
You should possess experience of working with customers and managing all forms of communication and have a good technical knowledge, as well as managing contractors works to completion for any escalated issues. You should also have a sound knowledge of NHBC technical requirements/guidelines and ideally have a trades background. A good understanding of Microsoft Word and Excel is also required, along with good organisational skills. It is also important that you appreciate both client and company confidentiality is essential within this job role.
Closing date 22nd July 2022
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.