About the role
Customer Services Coordinator North West Region
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a full time Customer Services Coordinator to join our Customer Services team based in our North West office reporting to the Senior Coordinator and Regional Customer Services Manager.
You will be responsible for providing a full range of customer service support across the area, working closely with staff in the Customer Services team, liaising with our customers and contractors as well and other staff within the wider business.
You should possess a passion for providing exceptional customer service and have exceptional communication skills.
You will also need to have good IT and organisational skills and be able to manage your own workload whilst working as part of this vital team. A good telephone manner and problem solving skills are essential in this role.
Key Functional Areas
- Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24 month NHBC warranty period
- Effective and professional communication with customers to correctly manage customer expectations.
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
- To ensure accurate and speedy data input into the customer service operating system, Salesforce.
- Ensure the correct and effective co-ordination of remedial tasks with geographical radius.
- Create positive working relationships with colleagues paying specific attention to Sales and Production, to enable smoother transition and completion of remedial tasks.
- Effective communications with contractors and other third parties to ensure SLA compliance
- Deal effectively with all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner within charter timescales.
- To act professionally, courteously and with dignity at all times with customers, internal colleagues, external colleagues and subcontractors alike. to uphold the core values of the business, in a pressurised environment.
- To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork.
- A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
Closing date: 30 November 2022
(No Agencies Please)