Date published: 09/03/2012
House builder, Miller Homes, is enjoying a double celebration after achieving great results in its customer satisfaction survey for 2011 and receiving five stars for customer satisfaction in the National Home Builders Federation (HBF) New Home Customer Satisfaction Survey.
Miller Homes has been undertaking customer satisfaction surveys since 1999. Carried out by an independent research agency, the survey is completed by customers once they have settled into their new home to evaluate the level of service they have received before, during and after the home-buying process.
The results revealed that 97% of customers would recommend Miller Homes to their best friend and that the majority of customers were very satisfied (mean score 86.56*) with the readiness of their home on completion.
Chris Endsor, Chief Executive of Miller Homes, said: “We take immense pride in our reputation for quality and care and, once again, our customer satisfaction results demonstrate our determination to provide the best possible experience for our customers throughout the entire home buying process.
“Their feedback is extremely important to us and we constantly strive to improve their journey and our results show that we are doing extremely well in achieving that.
“We are also delighted to have been awarded five stars for customer satisfaction in the Home Builders Federation national homebuyers’ survey, which reinforces our commitment to meeting our customers’ needs.”
Miller Homes received five stars, the highest mark attainable, in the Home Builders Federation national homebuyers’ survey in the categories of quality of home and recommend a friend.
Miller Homes has been building homes and developing communities for the over 75 years and has developments located throughout the UK. For further information, visit www.millerhomes.co.uk.
*The mean is calculated by weighting the answers that customers give. For each question, a customer that scores us very satisfied is given a score of 100, satisfied is 75, neutral is 50, dissatisfied is 25 and very dissatisfied is 0. The mean score is then the average score that was given out of that possible 100.
Name: Marie Dunsmuir
Phone: 0870 336 5084