Customer Services Office Manager
14 Feb 2018
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a Customer Services Office Manager to join our Customer Services team based in our Wakefield office reporting to the Customer Services Director.
You will be responsible for managing the Customer Services Co-ordination team including personnel, systems and procedures and be the first in line to resolve escalated complaints with customers and/or internal and external third parties. It is expected that regular meetings are held with the team to discuss any working practice issues that can be addressed with the Customer Services Director. You will also attend regional meetings and become the face of the North Division Customer Services Co-ordination team whilst offering opinion regarding regional customer issues including problem solving.
Experience of a similar managerial role within the house building sector is advantageous and you should also have a sound knowledge of Microsoft Packages such as Word, Excel and Powerpoint. SMSTS qualification is preferable but not essential, and should you not be already, you will be expected to become CSCS accredited soon after you join
How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.
Closing Date: 16th March 2018
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
(No Agencies Please)
Apply for position