Customer Services Inspections Manager

Salary: £Competitive
Location: North West
Posting date: 09 Jun 2019

Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.


We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our Newton-Le-Willows office reporting to the Regional Customer Services Manager. 


You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across relevant Miller Homes Limited Sites and ensure the on-going quality of all Homes post completion.  You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.


You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.


You should possess experience of customer contact through all forms of communication, with a   general knowledge of NHBC Technical Requirements/Guidelines.   


A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.




To apply


Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.


Closing Date: 31 July 2019.  


This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.


(No Agencies Please)

"I take pride in the fact that the relationships I have built with my customers last long after they have settled in and are enjoying their new home."

Kristi Brimer

Development Sales Manger, Scotland East

"I joined Miller Homes almost two decades ago, starting as a graduate and progressing to my current role as Regional Operations Director. I have gained a wealth of experience in a variety of roles along the way, supported by a number of training and development initiatives."

Ben Massey

Operations Director, East Midlands