Customer Services Co-ordinator

Salary: £Competitive
Location: North East
Posting date: 26 Jun 2019

Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.


We are looking to recruit a Customer Services Coordinator to join our Customer Services team based in our North Shields office reporting to the Regional Customer Services Manager. 


You will be responsible for delivering exceptional levels of Customer Service for our Customer’s,


Key Functional Areas

  • Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24 month warranty period

  • Effective and professional communication with customers to correctly manage customer expectations

  • To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home

  • To ensure accurate and speedy data input into the customer service operating system – Salesforce

  • Ensure the correct and effective co-ordination of remedial tasks with geographical radius and time management of field staff (colleagues) firmly in mind.

  • Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks

  • Effective communications with contractors and other third parties to ensure SLA compliance

  • Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner

  • To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

  • To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary

  • A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

Closing date 5.7.19

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

"I take pride in the fact that the relationships I have built with my customers last long after they have settled in and are enjoying their new home."

Kristi Brimer

Development Sales Manger, Scotland East

"I joined Miller Homes almost two decades ago, starting as a graduate and progressing to my current role as Regional Operations Director. I have gained a wealth of experience in a variety of roles along the way, supported by a number of training and development initiatives."

Ben Massey

Operations Director, East Midlands