Four Years of Five Stars for Customer Satisfaction
We are delighted to announce that for the fourth consecutive year we have retained our five star rating for customer satisfaction in the Home Builders Federation (HBF) National New Home Customer Satisfaction Survey.
We are very pleased to have retained our five star rating for customer satisfaction in the HBF’s survey once again. It is a fantastic achievement for our teams, particularly during a period in which demand and completions have increased significantly. Despite this additional pressure we have continued to go to great measures to ensure that we are continuously exceeding our customers’ expectations with the quality of our product and the levels of service we provide.
Stewart Baseley, Executive Chairman of the Home Builders Federation said: “The Customer Satisfaction survey is an excellent way of measuring the level of customer service house builders achieve. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction requires commitment from board room to site, and is a fantastic achievement.”
Additionally, in our own independent customer satisfaction surveys, 95% of our customers said they would recommend us to their best friend. We have been undertaking customer satisfaction surveys since 1999. Carried out by an independent research agency, the survey is completed by customers once they have settled into their new home to evaluate their overall satisfaction before, during and after the home-buying process.
We have consistently achieved exceptionally high scores from our own survey results and are very proud of our innovative homes, quality workmanship and excellent levels of customer service, which together demonstrate ‘the Miller Difference’ – our business philosophy which is at the very heart of everything we do.
This latest recognition from the purchasers of our homes provides further evidence of our commitment to delighting our customers throughout their home-buying journey with us and their experience of living in a Miller home.