Top marks for Miller Homes
So as you can imagine we were thrilled to hear at the end of last week that not only did we receive great results in our own customer satisfaction survey but we also received five stars (the highest mark attainable) for customer satisfaction in the National Home Builders Federation (HBF) New Home Customer Satisfaction Survey.
We have been undertaking customer satisfaction surveys carried out by an independent research agency since 1999. The survey is completed by customers once they have settled into their new home to evaluate the level of service they have received before during and after the home-buying process.
The results for 2011 showed that 97% of customers would recommend Miller Homes to their best friend and the majority of customers were very satisfied (mean score 86.56*) with the readiness of their home on completion.
Being awarded five stars for customer satisfaction in the Home Builders Federation national homebuyers’ survey was really just the icing on the cake.
Feedback is hugely important to us as we strive to find our customers’ dream homes and we’re very proud of these great results which demonstrate our determination to provide the best possible experience for our customers throughout the entire home buying process.
*The mean is calculated by weighting the answers that customers give. For each question a customer that scores us very satisfied is given a score of 100 satisfied is 75 neutral is 50 dissatisfied is 25 and very dissatisfied is 0. The mean score is then the average score that was given out of that possible 100.
By Chris Endsor