Investment in training is more important than ever!
At Miller Homes we recognise that well trained staff are more important than ever at this time and have made a long term commitment to ensuring our sales staff are the best in the industry.
A key focus has been ensuring all our staff are fully aware of the new Consumer Code for House Builders and the impact it has on our policies procedures and working practices and how we can use it to improve our service.
Alongside meeting industry regulations we have commissioned an external company to conduct independent rigorous mystery shops of our sales staff so we can truly understand what we do well and where we need to focus our efforts in improving our service. The results of this will be fed into our ever evolving training scheme.
Part of this is the introduction of our e-learning training programme which will ensure consistency in delivery and overcome the physical barriers created by having sales staff located across the country.
Our flexible approach means customers who are looking for a great deal and first class service at one of the toughest times in recent history won’t be disappointed and as we emerge from the recession we’ll be well equipped to meet the market’s needs.
Sue Warwick National Sales and Marketing Director