Our customer satisfaction results.

We Strive to Keep our Customers Happy..

For over 75 years, Miller Homes have been building homes and developing communities. One of the biggest priorities we have is being there for customers before, during and after the home-buying process. We’re very proud of our reputation for quality and care. Customer satisfaction is key, and that’s why feedback is always welcome from customers, so that services can be improved. We ask all our customers to complete a survey once they’ve settled into their new Miller Homes property, and since 1999, an independent research agency has ensured honest, accurate results.

Latest Results - Quarter 3, 2009 
Our customers are at the heart of what we do and our latest round of customer satisfaction survey results prove that we are better than ever at what we do. We constantly strive to improve our customers’ journey and most of these results show that we are hitting the mark.

This quarter, a huge 98% of our customers nationally would recommend Miller Homes to their best friend - proving that we are exceeding our customer expectations and delivering the five star service that they deserve.

Overall, 82% of our customers felt that they were satisfied with the overall level of service they receive throughout their house buying journey.

83% of customers registered that they were satisfied with the demonstrations they received from our staff on the operation and positioning of everything in their new home.

76% of our customers were very satisfied with the state of readiness of their new home when they received their keys.

83% of customers said that they were happy with our speed of response to sort out any remedial issues in the agreed time period.

Miller Homes is continually aiming for 100% satisfaction across all our results so we’ll keep working harder!