Our customer satisfaction results.

We Strive to Keep our Customers Happy..

For over 75 years, Miller Homes have been building homes and developing communities. One of the biggest priorities we have is being there for customers before, during and after the home-buying process. We’re very proud of our reputation for quality and care. Customer satisfaction is key, and that’s why feedback is always welcome from customers, so that services can be improved. We ask all our customers to complete a survey once they’ve settled into their new Miller Homes property, and since 1999, an independent research agency has ensured honest, accurate results.

Latest Results - Quarter 3, 2011
Our customers are at the heart of what we do and our latest round of customer satisfaction survey results prove that we are better than ever at what we do. We constantly strive to improve our customers’ journey and most of these results show that we are hitting the mark.

This quarter, 98.4% of our customers nationally would recommend Miller Homes to their best friend - an increase from last quarter proving that we are exceeding our customer expectations and delivering the five star service that they deserve.

For overall satisfaction, our national mean score 86.4 has more or less stayed the same for this quarter, demonstrating that our customers were satisfied with the overall level of service they received throughout their house buying journey.

A score of 87.5 was awarded by our customers who were satisfied with the demonstrations they received from our staff on the operation and positioning of everything in their new home.

Customers scored us a mean of 86.1 for the readiness of their new home when they received their keys, an increase from last quarter.

83.0 was the score given out of 100 for the speed of response to sort out any remedial issues in the agreed time period, again another increase on last quarter.

Miller Homes is continually aiming for 100% satisfaction across all our results so we’ll keep working harder!

Our Customer Satisfaction Results are updated once a quarter (4 times each year).

Note: The mean is calculated by weighting the answers that customers give. For each question, a customer that scores us very satisfied is given a score of 100, satisfied is 75, neutral is 50, dissatisfied is 25 and very dissatisfied is 0.

The mean score is then the average score that was given out of that possible 100. We strive for a score of 75 or above which indicates that on average our customers are satisfied or better.