About the role
Customer Services Inspection Manager – North West
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our Warrington office reporting to the Customer Services Manager.
You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all Homes post completion. You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector shall be essential.
You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills are needed to undertake this role and a strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
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How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.
Closing date: 1 April 2024
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
Unfortunately, due to the high volume of applications, only successful candidates will be contacted.
(No Agencies Please)