About the role
Customer Services Co-ordinator – North East
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Co-ordinator to join our Customer Services team based in our North East Office reporting to the Senior Customer Service Co-ordinator.
This role is for a fixed term of 12 months with the potential to lead to a permanent position.
This is an important role at the heart of our regional customer services team. You will be responsible for providing an exceptional customer service experience to our customers. Reporting directly to the Regional Customer Services Manager you will be both a confidant and critical friend and play a pivotal role in maintaining 5 Star Builder status while remaining compliant with the New Homes Quality Code requirements.
You will be an exceptional communicator and be confident in doing so at all levels. You will be able to prioritise and manage large workloads and have strong administrative skills.
General knowledge of construction, NHBC technical standards and new homes remedial works would be advantageous.
What you will do:
- Effective and professional communication with customers to correctly manage customer expectations where necessary.
- To issue Miller Homes documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Ensure that we are in possession of the correct addresses and telephone numbers for all customers
- To ensure accurate and speedy data input into the customer service operating system where necessary
- Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
- Deal effectively, and within Miller Homes timescales, with all incoming communications such as telephone calls, messages, emails, and texts. Record on our CRM systems in a timely manner
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary
- Creation and management of letters, reports, spread-sheets, documentation scanning and management
About You:
- Hold a full UK driving license is desirable
- Trustworthy, honest and provide excellent feedback
- Able to deal with difficult customers, clients and situations calmly and professionally.
- Self-disciplined
- Controlled
- Smart and professional personal appearance
- Confident communicator both verbally and written
- Assertive
- Dignified
- Understanding of the New Homes Quality Code desirable
- Experience of customer contact through all communication media
- Experience of client and company confidentiality
- Knowledge of residential property and our competitors is desirable
- General knowledge of NHBC Technical Requirements/Guidelines is desirable
- Computer literate (especially Word & Excel) with good administrative skills
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How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.
Closing date: 11th April 2024
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
Unfortunately, due to the high volume of applications, only successful candidates will be contacted.
(No Agencies Please)