What is classed as an emergency with my new home?

Emergencies are classed as:

- Complete failure of the heating system and/or hot water system. *

- Water leak that cannot be contained.

- Complete failure of the electrics. *

- Flooding caused by blocked drains that threatens to enter the home.

- Lock not working on downstairs door or a damaged downstairs window causing a loss of security.

- Alarm system not working.

- Roof leaks. (If the problem is caused by major storm please call your buildings insurance company in the first instance also note that health and safety regulations prevent anyone from working on a roof in bad weather)



* Before reporting an emergency please ensure that the problem is not caused by a general electrical or gas failure in your area.

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