If I have a query, what should I do?

We build our homes with care and we hope that nothing will go wrong. However it's good to know that Miller Homes has a comprehensive service network on stand-by should anything go wrong.


No need to write in :
Your NHBC Buildmark cover requests that all complaints should be put in writing to the builder. With Miller Homes you do not need to do this, just pick up the phone and let our sophisticated customer service systems do the rest.

For our joint peace of mind after your call we will write to you with details of every problem that you tell us about. If you do not agree with the contents of this letter or you do not receive anything within three working days then please call customer service right away. If we hear nothing we will always assume that our letter to you is an accurate description of the problems reported.


Sometimes it's better to wait :
Having remedial work carried out on a new home can be different to other types of remedial work that you may have experienced. Sometimes it is better NOT to have the problems fixed straight away.

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